Countdown to the Games
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17-25 June 2023
FAQ

We are happy to answer your questions.


Take a look at our dedicated sections below:


 

1. Tickets

When do tickets go on sale?


Special Olympics World Games 2023 tickets are now on sale. You can find them at our ticketing page here.

I booked a ticket but now can't attend, can I get a refund?


We do not offer refunds on tickets sold. The Special Olympics World Games is a charity organisation and all money raised goes towards our athletes and our charity's aims.

Can I exchange my ticket to a different day?


If you have tickets for ceremonies, special events or all competition passes: no exchanges are possible.

Competition Day Passes: You may request to exchange your ticket to another competition day until 23:59 on 31 May 2023. After this date, no exchanges are possible. In order to do this, please follow these steps:

  1. Purchase tickets to the new day. Make sure to purchase them under the same account.
  2. Submit a request to our support team through your ticket log in or email visit@berlin2023.org confirming you would like an exchange.
  3. We will confirm the new tickets and refund the older tickets.
  4. Note the 1 euro per a ticket system fee will not be refunded.
  5. Tickets must be of same or higher value than original booking.

I have lost my ticket, what can I do?


Our standard policy is that lost tickets cannot be replaced. However, in some circumstances, as an act of goodwill, replacements can be arranged.

Please contact our support team through your ticket account or email visit@berlin2023.org confirming that you have lost your tickets and our team will be in touch to discuss your options.

How can I buy a ticket?


You can buy a ticket to the Special Olympics World Games 2023 the following ways:

  1. Purchase online at www.berlin2023.org/en/tickets
  2. Call our Spectator hotline at +49 (0)30-629336084
  3. Purchase at the entrance to the venue (please note these points will accept card only)

Can I buy a ticket at the venue?


Yes! If not sold out, every venue will have a ticket and information point at the entrance where you can buy your ticket. Please note only card payment is possible at the venue. We recommend you buy in advance so you are not disappointed and can receive important information pre-event.

Can I transfer my ticket to another person?


Yes. If you are unable to attend, you're welcome to transfer your ticket to a friend or family member. Please see our Terms and Conditions for restrictions around commercial selling.

To transfer your ticket, you must change the personalisation of the ticket, to do so, open the download link to your ticket and select 'change personalisation'.

Can I transfer my ticket to another person who is not a concession?


In the case of a concession ticket transfer, the person receiving the ticket must also qualify for a concession ticket. There is no ability to 'upgrade' the ticket and pay the price difference to become a standard ticket.

The individual must have their proof of concession available to show if requested when at the venue.

Does my child need a ticket? / What is your babes in arms policy?


If your child is 2 years and under, they do not require a ticket, they may enter any event for free.

If attending the Opening Ceremony, if your child requires a seat, please purchase a Concession ticket. Children 2 years and under attending the Opening Ceremony without a ticket must be held in the adults lap.

Please note the Ceremonies will include loud music and bright lights.

How do I book a wheelchair seat?


Opening Ceremony: Tickets for wheelchair users can be purchased through our website or please call our team on +49 (0)30-629336084. When booking online for someone using a wheelchair and others, please select the additional seats in the block in front of the wheelchair seat to sit together.

Closing Ceremony: Tickets for wheelchair users can be purchased through our website or please call our team on +49 (0)30-629336084. The event is general admission and is largely wheelchair accessible. A viewing platform will be available.

Competitions: These events are general admission and no reservation of wheelchair seats is required. Please book a concession ticket. If you require a companion ticket, please email or call our team.

What happens if it rains? / What is your wet weather policy?


Our events are a mixture of indoor and outdoor events. In most instances, the event will continue regardless of wet weather. We recommend you check the weather forecast on the day of attending and dress appropriately.

If the weather is deemed too extreme and it is not safe to continue, a session may be rescheduled or cancelled. Announcements will be made on our app (to be released in coming months) and on our social media.

Can I stay at the venue all day with my day ticket?


Yes! Your ticket permits you entry to every sport, from open to close. But remember that not all sports require a ticket, check the ticketing page on the website for more information. Each sport will also have different start and finish times, depending on the schedule. Detailed schedules will be released in the coming months.

Does my ticket guarantee access to a particular sport?


No, your ticket is an overall day ticket that gives you access to our venues, but not to a specific sport or time. You can use the ticket to move across our sports and watch a little bit of everything. Access to a particular session will be on 'first arrived' allocation. If the capacity of a venue is reached, we will recommend you visit another venue close by or you can wait until seating becomes available.

If there is a particular session you wish to see, we recommend you arrive early to secure your seat.

Is free public transport included in my ticket?


Purchased tickets and Fans in the Stands tickets: Yes. Your ticket includes free public transport within Berlin zones A, B and C for the day of your ticket's validity. The ticket must be personalised with the travelling individual's name and must have the VBB logo on the ticket. You can present the ticket both physically and digitally.

Complimentary tickets: free tickets do not include free public transport. If in doubt, look for the VBB logo on your ticket. This does not include Fans in the Stands tickets.

Do I need the internet to use the mobile ticket?


No. You have the ability to download your ticket as a pdf or use Apple Wallet to store it. We recommend you do so before you arrive to the venue as we cannot guarantee phone reception at all venues for all providers.

Print@home tickets do not need to be printed, they can be shown digitally at the venue.

How can I forward multiple mobile tickets to my friends and family?


After purchasing your tickets, you will be required to personalise your ticket and then you can download it as a pdf. Once this is done, you can send this pdf to your friends or family to use.

What events are free?


Check the ticketing page for more information on whether a ticket is required. The free events for the Special Olympics World Games include:

- Special Olympics Festival
- Basketball 3x3
- Beach Volleyball
- Cycling
- Golf
- Kayaking
- Open Water Swimming
- Sailing

Are all sports open to the public?


Nearly all sports are available to watch. However, due to venue restrictions, the Bowling sessions are not open to the general public.

Make sure you check the ticketing page to confirm if you require a ticket for each day.

When will the schedule come out?


The first schedule is available here.

Please note this is subject to changes. More detailed schedules will be published in the coming months.

Updated schedules will be published online, however notifications of any changes will not be communicated. It is the responsibility of the ticket holder to keep up to date with the latest schedule.

Do my tickets need to be personalised?


If you have purchased a ticket, they must be personalised with the name of the individual ticket holder before they can be downloaded/send by mail. This is allow the tickets to be used for public transport and to assist with Covid precautions.

Tickets do not need to be personalised immediately, you can log into your account at any time to do so. Names can also be changed if your plans change.

I am an athlete or an accredited participant (coach, family member etc.) - do I need a ticket?


Competitions: No! You can simply show your accreditation at the gate to enter any sport as a spectator (pending capacity).

Opening Ceremony: Athletes and those in the parade do not require a ticket. All others sitting in the stands require a free ticket, which will be provided free of charge.

Closing Ceremony: You can show your accreditation at the gates to allow entry.

What are the Covid vaccination requirements for spectators?


Special Olympics World Games will be following the regulations regarding public events set out by the Berlin Senate at the time of event.

The regulations can be found on the Berlin Senate website here. Currently no proof of vaccination will be required to gain admittance, but this is subject to change.

What happens if the Covid entry requirements change and I am no longer able to use my ticket as I am unvaccinated?


If the Berlin Senate updates it's Covid restrictions and you are unable to use your ticket due to being unvaccinated (without medical exemption), you are not eligible for a refund as the risk of policy change was explained to you at the point of purchase. You are welcome to pass your ticket on to a friend or family member.

How do I get further information or assistance with my tickets?


For support with your tickets, please call our ticketing hotline +49 (0)30-629336084 . Or send a message to our support team via visit@berlin2023.org.

My tickets didn't arrive, what should I do?


Tickets will be posted from 1 May 2023. If you have requested that your tickets were mailed to you by post and they are yet to arrive, please send us an email at visit@berlin2023.org and we'll be able to assist.

If your digital tickets are yet to arrive. Please check that your email address was correct and that the tickets are not in your spam folder. The tickets should also be available in your ticket account under "Orders". You can also contact our Support team through your ticket account or email visit@berlin2023.org.

Am I required to wear a mask during my visit?


Our venues are a mix of indoor and outdoor events. We will be following the guideance of the Berlin Senate at the time of the event and masks may be required.

2. Spectator Services

What items are prohibited?


  • Weapons of any kind as well as objects capable of being used as weapons or as projectiles. Including devices for self-defence such as pepper sprays.

  • Glass containers and bottles, cans or other objects made of glass or any other fragile, splintering or particularly hard material which, by their nature, could cause injury

  • Pyrotechnic material such as fireworks, Bengal fires, smoke bombs, smoke powder, flares, sparklers, etc. 

  • Straight umbrellas (non-collapsible)

  • Laser pointers

  • Selfie sticks

  • Bags and backpacks bigger than 50 x 35 x 20 cm. The security service may carry out bag and backpack checks at its own discretion.

  • Writings, posters, emblems and other objects (including items of clothing) that serve the purpose of inadmissible expression of opinion (e.g. racist, xenophobic, radical right-wing, anti-Semitic, National Socialist or political propaganda material)

  • Drugs as defined by the German Narcotics Act (BtMG); their consumption shall likewise be prohibited

  • Alcoholic beverages

  • Animals of any kind; with the exception of guide dogs and assistance animals in agreement with the operator/Host.

  • Plastic canisters, plastic bottles or tetrapacks containing beverages for personal use in excess of a maximum quantity of 500 ml per person

  • Private sports equipment, e.g. bicycles, skateboards, rollerblades

Additional conditions on prohibited objects for Opening Ceremonies:
  • Any plastic canisters, plastic bottles, metal containers or metal bottles of any kind (tetra packs 250ml or under containing water may be brought in)

  • Items bigger than A4 paper Size (210 x 290 mm); including bags

  • Helmets

  • Food of any kind, unless being brought in for an individual’s medical reasons. Any approved food must be limited to one small portion for an individual's immediate consumption

Additional conditions on prohibited objects for Closing Ceremonies:
  • Helmets

  • Food of any kind, unless being brought in for an individual’s medical reasons. Any approved food must be limited to one small portion for an individual's immediate consumption

Can I bring my waterbottle?


Competitions and Closing Ceremony: waterbottles are allowed onsite. The bottle must be 500ml or smaller. Glass bottles are not permitted. We reserve the right to inspect the contents of all bottles and request they be emptied if it is suspected to contain alcohol. Any bottles that do not fall within our conditions must be disposed of or left at our storage facilities.

Opening Ceremony: no plastic, glass or metal waterbottles are allowed onsite. Tetra packs with less than 250ml of liquid are accepted only.

Can I bring my umbrella?


Only foldable umbrellas are allowed. Straight umbrellas (non-collapsible) cannot be taken into the venue.

Can I bring my strollers / pram?


Competitions: Strollers and prams are permitted onsite at all competition venues. We reserve the right to inspect all carriages and bags at venue entry points. Dedicated storage points will be available at each venue. These locations will not be staffed and the Special Olympics World Games Berlin 2023 take no responsibility for any loss, damage or theft.

Ceremonies: Strollers and prams will not be permitted on site at the venue.

Can I bring a camping chair?


No, we cannot allow solid furniture on site.

Is there food and drink available at the venue?


Yes. All our venues will have food and drink stalls available.

Can I bring my own food and drink?


Competition: You may bring your own food and drink, on the provision that it is limited to one small portion for 1 individual's immediate consumption on site. Any food or beverage brought that is deemed to be larger than this will not be permitted and we will ask you to leave it with our Storage team or dispose of it. Food and beverage kiosks will be available at every venue.

Ceremonies: Food from outside sources is forbidden. Exemptions will be made in the instance where the food is required for medical reasons.

What are your terms and conditions of entry?


Please refer to our Terms and Conditions available on here.

Can I leave and come back? Are there pass outs?


Yes.

Competitions: With your ticket you can visit as many different venues and sports as you would like in one day. Your ticket will provide you entry to all spaces.

Ceremonies: You are able to leave and re-enter the venue. However you must be sure to scan out your ticket before leaving the venue to ensure re-entry. If you do not scan out, we cannot permit you to re-enter.

I want to leave feedback, how can I do that?


We love to receive feedback both positive and constructive. To leave feedback, you can contact us at visit@berlin2023.org or you can visit one of our Info Points and the team will be happy to listen and to assist.

Can I bring my child?


Children under the age of 14 shall be admitted if accompanied by a parent or legal guardian. Children over 14 years of age who are not accompanied by a parent or legal guardian may be required to present an appropriate official ID to prove their identity.

If your child is 2 years and under they do not require a ticket. If attending the Opening Ceremony and your child is under 2 they must not occupy a seat. If they require a seat you must buy a ticket for them.

Do you have storage facilites on site?


Yes. We have storage facilities available onsite at all venues. Facilities are free of charge. The Special Olympics World Games Berlin 2023 take no responsibility for any loss, damage or theft that may occur while using these services.

Where can I find the sports schedule?


The first schedule (all subject to change) is available here.

What times are your support hotlines available?


Our Spectator Support hotline is open Monday - Friday 10am - 5pm.

Do you have the first aid available at the venue?


Yes, all venues will have First Aid services available.

Can I bring a poster or message to cheer on my team on the stands?


Yes! We encourage you to bring your own posters and banners to cheer on our athletes. If your poster is large, we'll work with you to make sure it does not impact other spectators.

3. Accessibility

Are your venues accessible for wheelchairs?


All our venues are accessible by wheelchair and wheelchair viewing platforms are provided where possible. More information about each venue will be available on the website shortly.

Can wheelchairs be borrowed during the event?


Yes. Most venues will have wheelchairs available for free loan during the event. Numbers are limited so it's recommended that you reserve in advance.

To reserve a chair, please email visit@berlin2023.org and state the date, venue and time you would like to reserve a wheelchair.

Is sign language interpretation available?


Sign language interpretation will be provided at the following events:

1. Opening Ceremony
2. Closing Ceremony
3. Special Olympics Festival (certain stage events only, program to be confirmed)
4. Specific sports sessions. The interpretation schedule is currently being confirmed and will be shared on the website shortly. Or email visit@berlin2023.org to be notified when the schedule is released.

Is audio description available?


Yes, audio description services will be available at certain events. A schedule will be published in the coming months. Or email visit@berlin2023.org to be notified when available.

Are entrance tickets for accompanying individuals free of charge?


Yes. Companion tickets are free of charge and must be booked at the same time as booking the ticket for the individual being accompanied. The individual being accompanied must possess a Schwerbehindertenausweis (Disabled Person Card) with a B designation on the card (Begleitperson).

There are two ways of booking a Companion ticket:

1. Call +49 (0)30-629336084
2. Email visit@berlin2023.org

Are guide dogs allowed onsite?


Yes, all venues will accept guide dogs. 

Are electronic scooters allowed onsite?


Please be in touch with our team to discuss, as some venues cannot accomodate large scooters.

Do specific tickets need to be purchased for wheelchair users?


Ceremonies: Allocated spaces exist for wheelchair users. These tickets can be purchased either online, over the phone on +49 (0)30-629336084 or email visit@berlin2023.org. A limited number of seats are available.

Competitions: All seats across our venues are general admission and are not reserved. You do not need to contact our team, you are welcome to book a concession ticket and explore our program. All venues are wheelchair accessible.

How can I find out more information about a venue?


We will be publishing further information about each venue's accessibility in the coming weeks. If you have a specific question, please email visit@berlin2023.org and we'll be able to assist you.

I have a specific seating requirement, how can I reserve this?


If you have a specific seating requirement, please be in touch with our team on +49 (0)30-629336084 or visit@berlin2023.org and we can assist.

Please note most of our venues are general admission and no reserved seating is possible, but our team will work with you to make your visit as comfortable as possible.

What additional accessible services will be available?


We are in the process of confirming our offerings and will publish these on the website shortly. If there's a particular service you require, please be in touch with our team to see how we can help facilitate.

Where can I find all up to date information during the event?


We recommend you download our app, which will be launched close to the Games. There you will be able to find maps, timetables and information. With much of it in Easy English.

4. Fans in the Stands

What is Fans in the Stands?


Fans in the Stands is our free group engagement and education program that brings groups of 10 or more people from around the world to experience the magic of the Special Olympics World Games Berlin 2023.

Groups can sign up from any organization or community group. You'll receive free tickets to one competition of your choice with opportunities for educational activities, cheering for the visiting athletes and their delegations, getting active and most of all: fun! Visit our page for more information.

Does my group need to be connected to an organization?


Yes. This program is only for organizations. That includes:

1. Schools, Youth Groups and Universities
2. Sporting Clubs and Associations
3. Community groups (e.g. Workshops and other facilities for people with disabilities or church groups)
4. Corporates, Foundations
5. Embassies

The program is divided into two streams:
1. Schools
2. Organizations

Family or friend groups are not eligible to register as a fan team. If your group is not associated with an organization, please purchase tickets through our website. Group discounts are available for groups of 6 or more.

How do I sign up?

What if our organisation doesn't have 10 people?


If your organization is struggling to find 10 people to be involved, please email us at fansinthestands@berlin2023.org. However, we might not be able to accommodate your group. You also have the opportunity to purchase discounted tickets. We offer group discounts, when you buy 6 or more tickets.

Who counts as a team member?


Every person you are bringing counts as a team member. May it be students, teachers, members of a club, their trainer, an accompanying person for people with disabilities, employees etc. - everyone, including the Team Captain, counts as a member. When registering, please count every person that is going to come and provide the total group number.

What if the size of my group changes after we've registered?


If your group size changes after your registration, please contact us via fansinthestands@berlin2023.org until 4 June 2023. We will adjust your group size and tickets accordingly, which will be sent to you at a later stage. Please be aware, we cannot guarantee additional availability if your team grows. We will have to check case by case, if we can accommodate more people than originally planned for capacity reasons.

What is the benefit of signing up to the program?


Benefits include:

1. Free tickets to one competition of your choice
2. Free tickets for the public transport in Berlin on the day of your visit
3. Activity ideas in the lead up
4. Option to take part in our Non-Competitive Sports Offer
5. Educational resources to share with your team and help them become Inclusion Ambassadors

Do we receive accommodation for our stay in Berlin?


No, we do not provide accommodation for Fans in the Stands teams if they stay in Berlin overnight. It is your responsibility to ensure you have a place to stay during your visit.

You can visit the website of our partner "visitBerlin", to find accommodations and activities for your trip to Berlin.

Can we visit the Games multiple times as a Fans in the Stands team?


No, you can just visit the Games for free once as a Fans in the Stands team.

However, you are welcome to purchase tickets in our ticket shop. We offer discounted group tickets for 6 - 10 people and you can purchase them multiple times, dependent on your group size. With those, you can watch a full day of competitions.
With our "All Competition Pass" you can visit all completions during the Games.

When do registrations end of Fans in the Stands?


Registrations for the Fans in the Stands program close on 14 May 2023. After this date, it will not be possible to sign up to Fans in the Stands.

What is expected of a 'Team Captain'?


The Team Captain will be the main point of contact between us and your team.

  • We'll work with you to put together your schedule
  • We'll confirm your ticket requirements and issue your group ticket
  • You'll arrange to lead the group to the venue
  • We'll send you the access link to our learning platform, where you'll have access to interesting learning materials around the Special Olympics, our sports and our mission. It would be wonderful, if you could share these with your team members to help them become Inclusion Ambassadors and get excited for your visit
  • You'll lead your team during the visit, acting as our point of contact on the ground.

Which sports can we (cannot) visit as Fans in the Stands?


Fans in the Stands is available for the following sports:
Athletics, Badminton, Basketball, Basketball 3x3, Beach Volleyball, Equestrian, Football, Futsal, Gymnastics - Artistic, Gymnastics - Rhythmic, Handball, Hockey, Judo, Kayaking, Open Water Swimming, Powerlifting, Roller Skating, Swimming, Table Tennis, Tennis, and Volleyball.

NOT available for Fans in the Stands:
Bocce, Bowling, Cycling, Golf, and Sailing. However, you can visit Cycling, Golf, and Sailing for free as a spectator.

Do we get support onsite?


Yes. You'll check in at the Fands in the Stands desk on arrival (near the information booth), where our team will brief you, answer any questions and make sure you have an amazing time onsite. For questions during your visit you can contact us or talk to our friendly volunteers.

How do I get in touch with the Fans in the Stands team?


You can email us at fansinthestands@berlin2023.org or call us on +49 (0)30-629336084 (Mon-Fri 10am - 5pm).

Is free public transport included with my tickets?


Yes. Every person that participates in Fans in the Stands will receive free public transport (zones A, B and C) on the day they attend. To use this, each individual's ticket must be personalized and they must carry it with them (digitally or physically) when on public transport.

How does our visit on site work?


Every Team Captain will receive all relevant information about the groups' day on site closer to the Games. You will arrive according to your booked time frame (morning - afternoon - evening) and check in either at a specific Fans in the Stands counter or at the general Info Point. Your tickets and group size will be checked, questions answered and if you wish, you can be accompanied to your seats. You can participate in several activities at your venue, such as the Non-Competitive Sports Offer (at Messe Berlin), and enjoy your time on site.

Is catering provided?


No, we do not provide meal packages for Fans in the Stands groups.

However, there will be food and drink stands available at every venue where you can purchase meals. You may bring your own food and drink, on the provision that it is limited to one small portion for 1 individual's immediate consumption onsite. Any food or beverage brought that is deemed to be larger than this will not be permitted and we will ask you to leave it with our team or dispose of it.

Is there a picnic area available?


Each venue will have areas where you can sit and relax. But please, do not bring any big or prohibited items like chairs, picnic baskets or similar.

How long does it take to participate in the Non-Competitive Sports Offer?


The Non-Competitive Sports Offer takes about 1.5 hours, if you want to participate in all stations. However, this is not a must. Everyone may attend as many stations as they wish.